Professional Services, Media & Software

Dynamics GP for Professional Services, Media & Software Companies

Dynamics GP solutions that adapt and scale with your growth

Service organizations, Media, & Software companies have the ability to expand quickly and need a system that will adapt to their needs and scale with their growth to help manage their North American operations.

Microsoft Dynamics GP 18.3 (2021), along with the 2021 version of Microsoft Dynamics 365 for Customer Service and Sales offer: Services, Media & Software companies an integrated solution to accurately manage recurring billing and subscriptions, engage with customers and analyze service delivery costs with confidence. 

Great Plains clients within these broad industry segments include media, technology, hardware, professional services, legal, real estate, property management, consumer services and direct selling organizations.

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With Microsoft Dynamics GP, Dynamics 365 for Sales & Service, Cloud Azure and Microsoft 365 Service, Media & Software Companies’ are able to:

• Create executive dashboards for sales and business management
• Follow best-practices in Project Accounting (PA) and Analytical Accounting (AA)
• Track utilization of resources
• Support SR&ED and other tax reporting requirements
• Perform advanced sales forecasting and funnel management
• Improve the customer experience
• Create quotes and perform job costing
• Automate recurring, cyclical, subscription, annual contract, and usage, metered and tiered billing schedules
• Record and monitor support calls, help desk and call centre activities
• Perform detailed analysis on customer profitability
• Implement end-to-end Procure to Pay processes
• Manage and monitor cash flow
• Automate SLA, recurring revenue and subscription billing
• Create custom work flows to allocate and recognize deferred revenue

Here's why you should consider working with us

  • We're in the top 5% of Microsoft Partners worldwide
  • 30+ years of success
  • Canada and USA Dynamics GP Support Desk
  • Deep application knowledge
  • Industry-specific business process knowledge
  • Accounting, IFRS, SOX, Tax and audit knowledge

GP Support North is a Microsoft Gold ERP, Microsoft Gold Cloud, and Silver CRM Partner providing a Safe Haven, for Dynamics GP users.

Our team provides GP consulting services and GP Support Desk services focusing on development, implementation, upgrades, support and training for Microsoft Dynamics GP (Great Plains).  We also complement Dynamics GP by integrating cloud applications including Dynamics 365 Sales (CRM), Azure Cloud, 3rd party ISV add-on apps, and Microsoft 365 (Office 365).

We are one of the top Microsoft Dynamics GP partners in North America and a repeat winner of Microsoft's President's Club.

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BI and KPIs for Professional Services, Media & Software Companies

Beyond the Sales, Accounting & Finance KPI dashboards, Endeavour recommends looking at:
  • Average Contract Value
  • Contract Renewals
  • % Recurring Revenue Services KPI
  • CSAT and Retention
  • Staff Utilization Rates
  • % Chargeable Ratio
  • Average Acquisition Cost
  • Project Profitability
  • Cost of After-sales Service


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