Field Service (Cross Industry)

Microsoft Dynamics 365 Field Service (CRM) and Dynamics GP

Whether you are a professional services company, in manufacturing, Oils & Gas, Field Sales, providing 3rd party field services, or shipping widgets from point A to point B, your remote field service team's needs can be met with Microsoft Dynamics 365 Field Service with cloud remote access, schedule boards and Endeavour integration into Dynamics GP. 

Popular GP-centric approaches include the Field Service Module within Microsoft Dynamics GP (Great Plains) or ISV products such as KEY2ACT / Wennsoft.  With Microsoft and Endeavour industry accelerators and experience we'll get you up and running in no-time.  If you are already using Dynamics GP Field Service and Project Accounting, we're here to support you. 

When you think of Field Service and the improved controls, wearable technology, automation of tasks, AIDC and barcode scanning, Geo-tracking, dispatch and data collection; you need to be highly in-tuned with BOTH the Mobile aspects of Field Service as well as the Back-end integration and Dynamics GP master data management.  The team at Endeavour can help you to find the right balance and best fit for your needs, your user’s needs and your budget.

An alternative to the Dynamics GP Field Service module is Key2Act for Microsoft Dynamics GP

Proven experience across multiple industries: Key2Act and Microsoft Dynamics GP (formerly Wennsoft)

KEY2ACT is an approved Endeavour Solutions ISV partner. Approved ISV Partners. Their award-winning add-on software (on prem or cloud) is used by a number of Endeavour's Dynamics GP clients across Canada to expand and optimize their investment in Microsoft Dynamics GP.  Contact Endeavour for software renewals, quotes, Canadian pricing and discussions around product licensing and configuration.

Two core KEY2ACT (formerly Wennsoft Job Cost and Wennsoft Mobile-Tech) product groupings as seen on Endeavour's page for KEY2ACT for Dynamics GP

  1. KYE2ACT Job Cost for Job Costing, Project Estimates, Tracking expenses and POs by job.
  2. KEY2ACT MobileTech for Mobile Field Service for construction, equipment management, service management, fixed assets management and mobile dispatch of field technician.

KEY2ACT and GP ERP for Mechanical And Specialty Trades
Plumbing, HVAC
Electrical Work
Process Controls Instruments Electrical Repair
Concrete Work
Excavation Work
Roofing, Siding & Sheet Metal Work
Plastering, Drywall & Insulation
Security Systems Services

KEY2ACT and GP ERP for Asset Based Organizations
Material Handling Organizations
Equipment Distribution
Equipment Rental

KEY2ACT and GP ERP for Construction
Construction Equipment Distribution
Telecommunications
Residential and Commercial Construction
Electrical Contracting
Excavating and Pipeline
General Construction
Elevator Installation
Heavy Highway Construction

KEY2ACT and GP ERP for Energy and Other
Utilities
Public Sector
Oil & Gas
Agricultural Equipment
Fire Safety
Architecture and Engineering
Industrial Services Network and Infrastructure
Power Generation
Wind Energy
Solar Energy

Here's why you should consider working with us

  • We're in the top 5% of Microsoft Partners worldwide
  • 30+ years of success
  • Great Plains remote support across North America
  • Deep application knowledge
  • Industry-specific business process knowledge
  • Accounting, IFRS, SOX, Tax and audit knowledge

GP Support North is a Microsoft Gold ERP, Microsoft Gold Cloud, and Silver CRM Partner providing a Safe Haven, for Dynamics GP users.

Our team provides GP consulting services and GP Support Desk services focusing on development, implementation, upgrades, support and training for Microsoft Dynamics GP (Great Plains).  We also complement Dynamics GP by integrating cloud applications including Dynamics 365 Sales (CRM), Azure Cloud, 3rd party ISV add-on apps, and Microsoft 365 (Office 365).

We are one of the top Microsoft Dynamics GP partners in North America and a repeat winner of Microsoft's President's Club.

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BI and KPIs for Field Service (Cross Industry) Companies

Beyond the Sales, Accounting & Finance KPI dashboards, Endeavour recommends looking at:
  • % Fist-time Call Resolution
  • % Employee Utilization
  • Average Time to Response
  • % Up-sell vs Opportunity
  • Days without Lost Time for Injury
  • Average Travel Time
  • # Open Activities
  • % Bill Disputes
  • % Billable Service vs Warranty
  • $ Ave. Parts Consumed per month


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