Microsoft Dynamics GP Support
We Love Dynamics GP !
And are here to support YOU and your team!
GP Support North - U.S.A. and Canada Support Desk
By our Request for Services form
Toll-free (888) 257-3577 ext. 340
By phone - (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340
(514) 429-1209 x 314 en français
Regular support hours are from 6:30am to 5:00 pm Eastern Standard Time, Monday - Friday excluding holidays.
** Microsoft Service announcement. Microsoft CustomerSource for Dynamics GP, Dynamics NAV, and Dynamics CRM has moved to docs.microsoft.com - see the following PDF Announcement.
Trust GP Support North for your long-term Dynamics GP support needs. We're here to help you make your business better.
Our primary service is delivering support and optimization services around Microsoft Dynamics GP (Great Plains) to our over 550 active clients.
We are one of the largest Dynamics GP support partners in North America.
We have Financial Systems, Technical and Business Process subject matter experts in all of the modules that Microsoft licenses under the Microsoft Dynamics GP ERP, Dynamics 365 for CRM and Office 365 / Microsoft Azure Cloud banners and every consultant that works for you has earned several Microsoft and business certifications in their subject area.
Consulting Services and Support are available on an T&M hourly basis
(Standard support is 1 hour minimum)
Clients are welcome to purchase a pre-paid bank of hours at a discount (plus other benefits). We will not force you into high-cost Systems Assurance support contracts or retainers as we've seen with other providers.
New clients welcome. See: "Need a new Microsoft partner?" below.
PSTL Tools Listing (PDF) for Endeavour clients - Dynamics GP 2013 to GP '2021' GP 18.3).
URGENT - March 2021, there is a known issue being caused by a Windows Update that is causing Microsoft Dynamics GP Report Writer to print black boxes on reports. Please PAUSE any updates ASAP, and contact our team for a RESOLUTION and FIX.
New: EFT Tracker for GP
Microsoft Dynamics GP ERP, CRM & Cloud Support Services
We offer a flexible support package called a Bank of Hours which can be pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan and will have a lower minimum charge per support call. Consideration will be given based on the nature of the request, where critical matters are given further priority. This is not an assurance program retainer, un-used hours DO NOT EXPIRE and can be carried over from month to month, or year to year.
Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.
- Tier 2 and Tier 3 help desk for business, functional and technical support.
- Application support
- Custom reports and analytics
- Integration and Cloud app support
- End-user how-to questions and mentoring
- Special support for ISV / add-on apps including diamond
- Canadian Payroll and ROE