Microsoft Dynamics GP Support – Great Plains 2023, 2025, 2028 and beyond - Great Plains

We Love Dynamics GP !       
Great Plains is NOT being sunset in 2025, if you upgrade, Dynamics GP has a roadmap to 2028 and beyond. PROOF

2022 Dynamics GP Support Hours
GP Support North - U.S.A. and Canada Support Desk for Dynamics GP 2010 all the way to the Current GP 18.5 (GP 2023)
    support@gpsupportnorth.com  (recommended)
   By our Request for Services form
   Toll-free (888) 257-3577 ext. 340 
   By phone - (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340
   (514) 429-1209 x 314 en français
 
* Please note: A GP Support North consultant will call three times and then leave a Voicemail in response to your support request over a two day period, if there is no response during that time a new support claim will need to be submitted.

Regular support hours are from 6:30am to 5:00 pm Eastern Standard Time, Monday - Friday excluding holidays.

** Microsoft Service announcement.  Microsoft CustomerSource for  Dynamics GP, Dynamics NAV, and Dynamics CRM has moved to docs.microsoft.com - see the following MSFT PDF Announcement.

Trust GP Support North for your long-term MSFT Dynamics GP support needs. We're here to help you make your business better.



Our primary service is delivering support and optimization services around Microsoft Dynamics GP (Great Plains) to our over 550 active clients.

We are one of the largest Dynamics GP support partners in North America.

We have Financial Systems, Technical and Business Process subject matter experts in all of the modules that Microsoft licenses under the Microsoft Dynamics GP ERP,   Dynamics 365 for CRM and Office 365 / Microsoft Azure Cloud banners and every consultant that works for you has earned several Microsoft and business certifications in their subject area. 

Consulting Services and Support are available on an T&M hourly basis

(Standard support is 1 hour minimum)

Clients are welcome to purchase a pre-paid bank of hours at a discount (plus other benefits). We will not force you into high-cost Systems Assurance support contracts or retainers as we've seen with other providers. 

New clients welcome.  See: "Need a new Microsoft partner?" below.

PSTL Tools Listing (PDF) for Endeavour clients - Dynamics GP 2013 to GP '2022' GP 18.4).

Dynamics GP 2025
Client Support Portal SignIn
URGENT - In October 2022 - Anticipated Issue for sending emails directly from Dynamics GP via Office 366/Microsoft 365.  SSL / TLS 1.2 security has changed in Office 365.  See options. and 3rd party email software
Dynamics GP Support 2028 beyond

New: EFT Tracker for GP

Dynamics GP Electronic Funds Transfer audit
New: GP Server Monitoring
Dynamics GP remote monitoringMSFT Dynamics GP

Microsoft Dynamics GP ERP, CRM & Cloud Support Services

We offer a flexible support package called a Bank of Hours which can be pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan and will have a lower minimum charge per support call. Consideration will be given based on the nature of the request, where critical matters are given further priority.  This is not an assurance program retainer, un-used hours DO NOT EXPIRE and can be carried over from month to month, or year to year.

Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.

Why stay on Dynamics GPTypes of support include:

  • Tier 2 and Tier 3 help desk for business, functional and technical support.
  • Application support
  • Custom reports and analytics
  • Integration and Cloud app support
  • End-user how-to questions and mentoring
  • Special support for ISV / add-on apps including diamond
  • Canadian Payroll and ROE


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